Add negative scenarios in a more formal methods in the Monday/Wednesday calls

Add negative scenarios in a more formal methods in the Monday/Wednesday calls

I have learned so much from the Monday and Wednesday calls. I think it would be beneficial to have an agenda in the sense of part of the time, continue how Jacob has been conducting the meeting(taking suggestions from agents on what they want to see. This has been extremely helpful) but have another part of the call with negative  UseCases.

For example

UseCase1:  When a flight gets cancelled and needs to be rebooked.

Action:

PersonA(Agent), PersonB(Client).

Demo from the time PersonB calls/email/text to the actions done by PersonB(Agent) such as: cancels, rebooks the travel, sends emails/texts etc.(any actions in TESS, writing notes etc.). Any other steps in the process.

Result: Provides a step by step of what occurs, when cancelling and rebooking the clients travel.

Note: I think if this could be demo’d to the team, this would be beneficial. Although this is one example of a negative usecase, more negative usecases could be demo’d in future calls.