Send emails to the agent when the portal is not reachable and after the issue has been resolved.

Send emails to the agent when the portal is not reachable and after the issue has been resolved.

Scenario: 

·        In the event when the portal goes down and is not available.

 Action:  

·        Send an email out to the agents informing them that it is being worked on.

·        When the portal is back up, send an email to the agents stating the issue has been resolved.

Result:

·        This keeps the agents ‘in the know’ and will lessen the amount of emails, calls to the BWJ support team.