Changing Passenger Information on a Booked Reservation
You can modify passenger information such as name, gender and date of birth on the Modifications tab in the Itinerary Tools section of a reservation.
- Retrieve the confirmed reservation by clicking on the Retrieve Reservation link in the top navigation bar.
- Scroll to the Itinerary Tools panel and click the Modifications tab.
- Click the Change PAX Info link.
Note
If a confirmed reservation contains an air segment that has been ticketed, the passenger name cannot be changed on VAX and the name will appear grayed out. If a name change is required and it cannot be edited on VAX, you must call the supplier to complete the change. This may result in airfare price adjustments and/or penalties.
- In the Change PAX Information panel, click the check box of the traveler you need to edit.
- Make your changes in the Traveler Information fields, and click the Change button.
- Confirm the changes are accurate, and then click the Complete Itinerary Change button at the bottom of the page.
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