1. Retrieve a confirmed reservation by searching Reservation Number or performing a Reservation Search
   • Retrieve a previously booked reservation by entering the number in the Retrieve Reservation search box
   • To retrieve ALL reservations from your agency, click Search under Reservation Search OR enter in the search criteria to narrow down your results
   • When searching multiple reservations, there is more criteria to help refine your search
   • You can choose how much or how little you filter the reservation search, for this example the filter is by max booking date & supplier

Note
If an agent only has self-access in VAX, the field will be grayed out and prepopulated with the agent’s name.

Note
The search results have been increased to accommodate the additional search criteria. With the search results increasing, the additional fields can be exported into excel to get a break down of criteria such as: Number of Passengers, Number of Nights, Hotel Name, Commission, Package Type, etc. will only pull from an export to excel file (see above grid).

Multi-Party Itineraries and Group Reservations

Multi-party itineraries will be shown differently than standard reservation retrieval. There will be a small dropdown that appears on the left column of the grid and when clicked, each party's itinerary will be visible.

**Group reservations will be accessed the same way the original retrieval process was, however, if an agent wanted to find all reservations in a group, you can search by promo code to find them all.

Note
Reservations will only be retrieved if they were booked within the last 3 years and traveled within the past 18 months. Users must be aware of this while searching as the search might take longer if an agent has a history of many bookings.