Support

Support

Self-service tools for pre-travel support

Supplier reconfirmation numbers

Discover how you can obtain the supplier reconfirmation number online...

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Modify a booking

Need to change dates or passenger details? Let’s show you how you can now do it all online...

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Cancel a booking

If you need to cancel a booking, you can now do it quickly and easily online. Here’s how...

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Send a special request

It is now so much easier to send special requests or remarks to the hotel...

Find out how

Other booking information

There's more info and other tools in the Bookings panel, why not check it out?

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      This is where you'll find the essential documents you need to support you in your work. Consult, download and print as necessary. 2021 Quick User Guide Quick User Guide Download the Quick User Guide for step-by-step tutorial on making bookings on MSC ...

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      Localized closed captions (CC) are available for this video, click the gear icon to view them. Does the traveler have a change of plans? No problem. You can cancel most property bookings online quickly and easily. Whether a refund will apply depends ...