Time-Saving Tips

Time-Saving Tips

Your time is valuable and so is your clients’! With that in mind, Princess has created these instructional videos and flyers to help familiarize you with the tools and tricks available. You’ll spend less time calling in to Princess and more time providing great service to your clients! Scroll down to find downloadable flyers

If there are updates you need to make to a booking that can not be done by you in POLAR Online, please see the Self-Service Request Forms to expedite your request and eliminate the need to call the contact center.

POLAR Online® – Future Cruise Credit Enhancements

As a part of the continued enhancements to POLAR Online®, there are some changes to the way Princess applies Future Cruise Credits (FCCs) in the system that will make it easier to use them! As of Saturday, Dec 4, 2021, most FCCs will apply as a form of payment instead of as a discount against the cruise fare. 

Future Cruise Credit Enhancement - PDF

Cruisetour Booking Essentials
Navigate Your Way Through Deck Plans
POLAR Online Chat vs OneSource Chat
How to create and mange groups using POLAR Online
How to find a FCC list using POLAR Online®
How To Refare A Booking Using POLAR Online
OneSource Answers – use the database we use
POLAR Online Booking How-To Essentials
Getting Guests Ready to Sail
POLAR Online - How to Cancel A Booking
POLAR Online: Applying a Future Cruise Credit
The Importance of Guest Email on a Booking
Learn how easy Princess EZair is to use
OneSourceCruises com – All the tools you need
Make A Payment / Send Confirmations
POLAR Online – Locating Commission Information

Flyers

Future Cruise Credit FAQs

Future Cruise Credit Q&A Flyer

Future Cruise Credit List in POLAR Online

Check/Apply FCCs for a Booking

POLAR Online® – Future Cruise Credit Enhancements

Time Saving Tips: All the Tools You Need

Get Set to Sail With Cruise Personalizer

Navigate your way through deck plans

Locating a Member Number in POLAR Online

Princess Answers Overview Flyer

Princess Answers Walk-through

POLAR Online: Create & Manage Groups

POLAR Online: The essential tools

How to cancel a booking

How to review commission information

EZpay Training Guide

EZpay FAQs

OneSource Chat Overview flyer


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