Canceling a Property Booking
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Does the traveler have a change of plans? No problem. You can cancel most property bookings online quickly and easily. Whether a refund will apply depends on the type of booking you made and how close you are to the check-in date.
Here's how it breaks down:
- Refundable booking? Good news – you'll get all your money back as long as you're not too close to check-in. Properties have their own rules about that, so be sure to always check the cancellation policy.
- Non-refundable booking? Properties will typically offer these at a better price because it's a guaranteed non-refundable booking. That's the benefit and the risk. As the name suggests, you won't get any money back. To cancel a non-refundable booking, please contact Agent Support.
How to cancel a refundable property booking:
Go to "Trips"
Select the booking you want to cancel
Click "Cancel Reservation"
If this cancel button is not available, that might mean your reservation is too close to check-in or non-refundable. In either case, you won’t be able to cancel online. Instead, contact Agent Support with the Itinerary Number. Just keep in mind that the property may charge a cancellation fee.
Note - if you booked a vacation rental sourced from Vrbo (Itinerary # starts with HA-) then you will need to cancel it directly with Vrbo. Read how to Manage a Vrbo booking.
Review the cancellation details, select a reason for canceling, and then click "Cancel"
Et voila! The booking is instantly canceled without having to call Agent Support and a refund will be processed to the credit card on file.
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