Managing bookings
Amending Credit Card Information When Deferred Payment is Due
This article is only relevant to agencies with deferred payment enabled. If on the day your deferred payment is due, the credit card used is declined, you can use the steps in this guide to add a new card, thus avoiding an auto-cancelation. Here's ...
Sending a Travel Voucher
Localised closed captions (CC) are available for this video, click the gear icon to view them. After completing a property booking, you can send a custom travel voucher to the traveler in under 20 seconds using the Itinerary Builder. It’s super ...
Updating Account & Agency Information
This step-by-step guide will show you how to change personal information, like your email or contact information. If you’re an agency manager and need to change your agency information, jump to step 4. Access your account information From the black ...
Understanding the Relocation Process
In the unlikely event that a property can no longer honor a booking, a relocation will be required. Situations which could lead to relocation include: Property maintenance reducing the number of rooms available Property closures Overbooking at the ...
Editing the Itinerary Name
Editing the name of an itinerary sounds easy, right? Well, it is! If you would also like to customize the booking confirmation before sending it to the traveler (e.g. to remove Expedia branding), you can easily do so by using the Itinerary Builder. ...
Saving Credit Card
Did you know you can save up to 5 corporate credit cards to your Expedia TAAP profile? Using a stored card increases your efficiency since you don’t have to re-enter your credit card details at checkout. Here’s how: Go to your Account Select 'Payment ...
Retrieving an Existing Booking
If you need to retrieve an existing booking that you've made, you can do so with Expedia TAAP in 2 easy steps! Click 'Trips' Make sure you're logged in to your Expedia TAAP account and click the 'Trips' button on the home page (highlighted in green ...
Adding a special request
To provide an exceptional experience for the travelers you serve, you may need to make special arrangements with the property. Such as a rollaway bed, late check-in, and accessible rooms. Special requests are not guaranteed, but properties will ...
Managing a Vrbo Booking
Localised closed captions (CC) are available for this video, click the gear icon to view them. Vacation rental properties on Expedia TAAP come from two sources: Expedia and Vrbo/HomeAway. Expedia: This is also where Expedia TAAP's traditional ...
Printing a Booking Receipt
If you would like to customize the booking confirmation before printing the receipt (e.g. to remove Expedia branding), you can easily do so by using the Itinerary Builder. If you simply need to print the booking receipt, here’s how: Go to "Trips" You ...
Resending the Booking Confirmation
Localised closed captions (CC) are available for this video, click the gear icon to view them. When you make a booking on Expedia TAAP, you’ll receive a booking confirmation to your Expedia TAAP email address. There is no need to reconfirm with the ...
Canceling a Car Hire or Airport Transfer
Localized closed captions (CC) are available for this video; click the gear icon to view them. Canceling a car rental or airport transfer on Expedia TAAP is quick and easy. If you need to amend this type of reservation, follow these steps to cancel ...
Canceling a Property Booking
Localized closed captions (CC) are available for this video, click the gear icon to view them. Does the traveler have a change of plans? No problem. You can cancel most property bookings online quickly and easily. Whether a refund will apply depends ...
Using the Virtual Agent
Localised closed captions (CC) are available for this video, click the gear icon to view them. The AI-powered Virtual Agent allows you to: Effortlessly manage property bookings Quickly check the booking refund status Increase your efficiency by ...
Modifying Property Bookings Made with Deferred Payment
Deferred payment is available only for select partners in certain markets. If you have questions about this functionality, please contact your TAAP Sales representative. Localized closed captions (CC) are available for this video; click the gear icon ...
Modifying a Property Booking
Localised closed captions (CC) are available for this video, click the gear icon to view them. Does the traveler have a change of plans? No problem. It's easy to modify most refundable property bookings online. Here's how it breaks down: Refundable ...